Due to my part-time hours and very full practice I ask clients to be mindful of their schedules prior to scheduling with me. Clients are expected to contact me as soon as possible when they are unable attend a scheduled appointment so that the appointment slot may be opened up for others. Clients who are more than 10-15 mins late should call ahead to discuss their appointment. Clients who are more than 15 minutes late will not be seen (forfeit the appointment) and will incur the appropriate fee. Clients may notify me by telephone (503) 922.3316 (in an emergency) or via email: jenjee@drjenjees.com. 

Cancellations
Clients are expected to notify me at least 24-hours in advance of the scheduled appointment time to cancel or re-schedule. When I am notified at least 24-hours in advance there is no charge.

Late Cancellation/Rescheduling
Defined as within 24-hours of the scheduled appointment (as an example, cancelling on the same day as the scheduled appointment), clients are charged a $60.00 late cancellation/rescheduling fee. If a client cancels and is able to re-schedule by the end of that business week, the $60.00 late cancellation fee may be waived. If there is an extenuating circumstance (i.e., illness, emergency) I am happy to have a conversation with you about waiving associated fees on those rare occasions. Clients are responsible for payment of this fee ($60.00) not their insurance provider. Cancelled appointments are not billable to their insurance provider. Late cancellations without follow-up with me (i.e., scheduling a new appointment) within two weeks results in automatic closure from services. 

No Shows
Clients who do not show for an appointment and do not contact me prior to the start of the appointment time are charged a fee of $120.00. Clients are responsible for payment because no show appointments are not billable to their insurance provider. No shows without follow-up with me (i.e., discussion about the missed appointment) within one week results in automatic closure from services. Clients who contact me following the no show appointment may still incur a fee.